Homethreads upholds the highest standard of quality for each of our products. We guarantee that the quality of all our merchandise will meet or exceed expectations. Every effort is made to ensure your merchandise is shipped in perfect condition. If for any reason you are not completely satisfied with your purchase, you may return any item in its original condition and original packaging within 30 days of receipt and we will gladly provide a refund, replacement, or an exchange.
Returns will not be accepted on used or abused products. Eligible domestic returns within the 30-day guarantee period may be returned for a full credit of purchase price, less return freight and/or restocking fees which varies by product category. Please review carefully. After 30 days, product is no longer eligible for return.
Any order marked as shipped cannot be cancelled. Once released to ship, if delayed by the freight carrier(s), that order is considered shipped. Shipped orders can still be returned according to our return policy.
BEDDING, BATH, READY-MADE DECORATIVE PILLOWS & CURTAINS
May be returned for a full refund within 30 days of receipt. You are responsible for return shipping. Products must be unused and returned in original condition and packaging.
May be returned for a full refund within 30 days of receipt. You are responsible for return shipping and a 10% restocking fee. Rugs must be unused and must be repackaged and fully wrapped and protected prior to returning. Rug samples are sold for your convenience to see color and quality of a rug before purchasing a larger size and cannot be returned.
May be returned for a full refund within 30 days of receipt. You are responsible for return shipping and a 10% restocking fee. Furniture must be unused and must be repackaged and fully wrapped and protected prior to returning.
CUSTOM WINDOW TREATMENTS, WESLEY HALL CUSTOM PILLOWS, LOLOI THROWS & METAL CEILING TILES
Sales are final and not returnable.
To return or exchange an item, please follow these instructions:
Please email your order number and request for a refund or an exchange to: email@example.com
We will email your Return Authorization number and shipping instructions within 24 hours.
Packages without a Return Authorization number will not be accepted for refund. Our return policy mandates that return package tracking information must be emailed to firstname.lastname@example.org before credit can be issued.
IMPORTANT: If merchandise was damaged in transit or a workmanship defect is discovered upon inspection, save original packaging and immediately notify our Customer Service Department at (914) 440-4765 Monday through Friday 9 am to 6 pm EST.